Most real estate agents hate Redfin beacuse Redfin offers lower fees.
Redfin can offer lower fees because their agents don’t spend time looking for clients. Ask any real estate agent and they’ll tell you they spend most of their time looking for new customers. Redfin’s website and app generate the clients for their agents.
Because Redfin can lower fees, it causes other agents to lower their commission as well. This is why most real estate agents have had a huge agenda against Redfin for over a decade now. And it’s not just an online thing. Agents actively tell lies about Redfin offline as well.
On average, you’re actually more likely to receive better service from Redfin than another brokerage:
Earned a Net Promoter Score (“NPS”), a measure of customer satisfaction, that was 50% higher than competing brokerages’, as measured in a Redfin-commissioned May 2018 survey of people who bought or sold a home in the previous 12 months. In the May 2017 survey, Redfin’s NPS was just 32% better than other brokerages, so the gap is widening. This was the sixth consecutive survey in which Redfin’s customer satisfaction was higher than our competitors’.
Disclaimer: I bought and sold with Redfin before.