Nightmare after purchasing a Zillow owned home

Hello everyone! Where do I even start? I’ll try and make it short and sweet- my husband and I are looking for advice

We purchased a Zillow owned home and closed escrow on 10/19. We recently had a leak in the kitchen and called the home warranty only to find out that it was never paid for. Additionally, the HOA documents and transfer were never ordered. I remember asking multiple times regarding receiving our HOA documents during escrow, and they kept stating we would be receiving them “in the next week or so.” With everything going on, I forgot. I recently contacted the HOA regarding moving a wall in our front yard and was told, they didn’t have our information as owners. She also told us we are considered “delinquent,” since our Nov and Dec HOA bills were not paid (we never reviewed bills because they didn’t know ownership had changed!)

Story gets worse. So, Zillow bought the home from someone and then quickly turned around and sold it to us. The old owner happened to come to our home because her husband had accidentally sent a package to their old address (our new home) and she wanted to retrieve it. We got to talking and I asked her about the leaks. She stated she disclosed multiple leaks to Zillow. Our disclosures had no mention of any leak / plumbing issues.

Our realtor was also the seller agent (so he was doing both the selling and buying of the home). He was so shady, but we obviously didn’t realize this until now. When we made an offer, he told us to waive the termite contingency and after we complete the termite inspection, we’ll ask for a refund because the home will most likely need termite repair. Well, after our termite inspection, we included a 5k repair request / reimbursement which was denied by Zillow because we “waived the termite contingency.” The agent was basically like, “yeah they are not going to give you money for that.” So we were basically SOL.

My husband and I really have no idea about real estate and feel totally taken advantage of. We are seeking advice and will be so thankful for anything you can help us with!!

submitted by /u/LoLo529
[link] [comments]

Hello everyone! Where do I even start? I’ll try and make it short and sweet- my husband and I are looking for advice We purchased a Zillow owned home and closed escrow on 10/19. We recently had a leak in the kitchen and called the home warranty only to find out that it was never paid for. Additionally, the HOA documents and transfer were never ordered. I remember asking multiple times regarding receiving our HOA documents during escrow, and they kept stating we would be receiving them “in the next week or so.” With everything going on, I forgot. I recently contacted the HOA regarding moving a wall in our front yard and was told, they didn’t have our information as owners. She also told us we are considered “delinquent,” since our Nov and Dec HOA bills were not paid (we never reviewed bills because they didn’t know ownership had changed!) Story gets worse. So, Zillow bought the home from someone and then quickly turned around and sold it to us. The old owner happened to come to our home because her husband had accidentally sent a package to their old address (our new home) and she wanted to retrieve it. We got to talking and I asked her about the leaks. She stated she disclosed multiple leaks to Zillow. Our disclosures had no mention of any leak / plumbing issues. Our realtor was also the seller agent (so he was doing both the selling and buying of the home). He was so shady, but we obviously didn’t realize this until now. When we made an offer, he told us to waive the termite contingency and after we complete the termite inspection, we’ll ask for a refund because the home will most likely need termite repair. Well, after our termite inspection, we included a 5k repair request / reimbursement which was denied by Zillow because we “waived the termite contingency.” The agent was basically like, “yeah they are not going to give you money for that.” So we were basically SOL. My husband and I really have no idea about real estate and feel totally taken advantage of. We are seeking advice and will be so thankful for anything you can help us with!! submitted by /u/LoLo529 [link] [comments]

<a href="Read More“>View Full Article

Need More Commercial Real Estate Leads?SAVE 40% this month!

Our commercial valuation calculator was created to evaluate commercial real estate. In 6 quick steps you will know your NOI, CAP RATE, and IRR.

Now you can get your own branded version of our calculator!