Hoping to get some advice. I sold my home in AZ and it closed on 10/1. The title company had requested the payoff on 9/21 and the lendercresponded on 9/28 that I needed to request it, not the title company. So I requested it through the online portal on 9/28. Since then the title company and I have been on the phone daily trying to get this payoff statement. They keep telling us that because it had downpayment assistance on the loan it is more complicated and will take more time. In the meantime, I’m accruing daily interest on the loan and they have warned me that I need to make a payment by Saturday or they will charge late fees and report me to the credit bureaus.
I’ve read that they are required by law to provide the payoff within 7 business days. Any advice is greatly appreciated. We’re trying to buy another home and this could keep us from closing.