I was a FTHB back in 2019, in a much cooler market. Every lender I talked to was prompt and responsive, and I could count on a quick reply to messages from the one I decided to work with for the purchase. It made me confident and took stress away from the closing process.
Now it’s 2021: a totally different market in which I’m hoping to make a move up purchase, and my experience with lenders so far is the total opposite of what it was in 2019. The one I used to buy my current home never got back to me, and I’m still waiting on the one my agent recommended. Even if I do hear back from them, the initial delay makes me nervous; no contact for days after initial inquiry and follow up. Is that normal now? It feels like a red flag – I wouldn’t want a lender going dark during escrow – but I’m not sure if I’m expecting too much from folks who are probably overwhelmed with refis and other work now.