I live in Washington State and have been looking around at homes in the Seattle area with my partner using Redfin tours.
At one point, we really liked a place and wanted to put down an offer, but was just narrowly beat to the punch. The Redfin agent said that basically that was it <shrug>. A friend of mine suggested to go to the listing agent and put in a backup offer. I inquired and the listing agent referred me to her colleague, who wrote up the backup and I signed this. The colleague said that there wasn’t really a downside to this as I could continue to look at other places and even put down offers – I’d just have to rescind my offer if I had another one accepted.
So we continue to go on Redfin tours. On one of the tours, my partner mentions to the Redfin agent that we put up a backup offer on a place. The associate agent goes to the main Redfin agent and tells him about this current back-up offer. He writes back:
I assume you wrote this offer with another agent with whom you likely signed a buyer agency agreement as that is required in order to make an offer. Due to procuring cause issues as well as agency relationship issues, Redfin cannot provide brokerage services such as home tours to any customer who is working with an agent outside of Redfin. I will not be able to provide you brokerage services as that would mean you have signed an agency agreement with another agent to submit that offer and therefore legally I would be violating agency rules by doing so.
Please feel free to continue using the website and app to search for homes and if you ever decide to change your existing agency relationship I would be more than happy to assist you on your home search.
The backup offer home closes next week, so at least I’m in the dog pound with Redfin for a short stretch of time. I like getting tours from them because it’s easy to do at the drop of a hat, although half the time the agents are just phoning it in.
Is there really an agency rule that prevents me to be represented by different agencies even if there isn’t something like an exclusivity clause in the agreement I signed? Is this a real estate wide rule or maybe just Redfin specific?
tl;dr: Redfin doesn’t want to tour places because I made a backup offer without them on a one-time thing