My apologies for the desperate wall of text.
A year ago, my father started the process of re-platting his property (Williamson County Texas if it matters). He is selling almost 2 acres, and the realtor put him in touch with a surveyor who claimed it would take 2-6 months “tops” to re-platt the land, start to finish.
We are now sitting at a year with the surveyor Chris having dragged this out ridiculously long. Back in february he claimed he was only waiting for Aquamerica to send a letter of servicability. When May rolled around and he’d still failed to get it, dad called them himself and got a service rep Nancy to send out a team in June to do the survey, but Nancy constantly failed to do her job and send the letter of servicability out. Finally the prospective buyer who signed and keeps extending since March called on a day worthless Nancy was out and got a decent manager who agreed to come out and meet with both them and dad. He literally sent the letter of servicability the next day.
After that Chris said he can file the replat application AFTER dad gets the name and address of whoever at PNC bank (the mortgage holders) are authorized to sign off on the replat. Infuriating since if he knew what he was doing, he would’ve said MONTHS ago. The sale of that piece of land will enable dad to pay off in entirety his mortgage and other debts. Apparently no one at PNC knows who is authorized to sign off on a mortgage being paid off. He has called multiple times and emailed. They sent him a “partial release form” which is utterly inapplicable as he wants to pay the whole thing off at once and the sale of the partial property will more than allow for that, and through email they told him they couldn’t speak to him because his email address (of the last 11 years) is different than the one he gave them 17 years ago when he took out the mortgage.
Dad is retired and currently living on the breadline. I can only do so much having my own bills too. If the surveyor wasn’t so incompetent he would have told us we needed this SIX MONTHS AGO AT LEAST, and we wouldn’t be so down to the wire now. If PNC was competent at all, they could have given us a name and address weeks ago of who is authorized to sign off on the replat/mortgage payment.
Dad owes $55k on the property, the sale will net him enough to fully pay it off as well as all realtor, surveyor, credit card etc. fees but only if he can sell and soon. Buyer understandably upset at the delay. What do we do now? Banks will only loan tops 50k which leaves out 5k and he’d have to wait 2 more months for PNC to release the property from what we understand. I’ve become very afraid he’ll make good on his casual talk of just killing himself to escape this major stress.
How do we get PNC to give us the name and address of a person capable of signing off on a replat that will pay off the mortgage? Please, please help if you can. And thank you in advance for trying.