Ghosted by our listing agent?!

First, I know we need to fire our agent. We plan to do so tomorrow (and realize we waited way too long to do it). Just curious if anyone has any insight on why an agent would stop responding to us after listing our house.

We have an exclusive listing agreement with a local realtor who is well-connected and respected in the DC market. She is also a fried of my husband’s. I agreed to use her without hesitation because in addition to being well-known, she was the buying agent for my best friend last year who had a good experience.

We listed on May 3 in what was suppose to be a ‘multiple-offer generating, quick sale’ situation. I was a little skeptical (I am a nature-born skeptic) because we live across from a liquor store in SE DC that generates a lot of traffic including people hanging out for hours. Our agent said it was a challenge but didn’t seem overly concerned that it would impact our sale.

First open house was the weekend following list – terrible weather and Mother’s Day weekend so we didn’t expect a lot of traffic. Followed up with our agent just to get a sense of the general feedback and didn’t hear back from her until May 12 (said she was in meetings) but would have her assistant send us the listing activity report.

Got the report three days later and I sent a few text messages and emails asking if we could have a call to discuss any feedback she was hearing. Never heard back.

Open house on May 14. We came back afterwards and the agent hosting (not our listing agent) provided us some feedback, including a 1-2 potential buyers (although a few were leery because of the store across the street).

We reached out to our agent again via email and text to get a call to discuss our strategy, including whether we needed to reduce our price. No response.

Checked Redfin on May 20 only to find that she was hosting another open house on May 22, but no on bothered to tell us. The morning of the open house, we finally get a text from our agent apologizing for not communicating and letting us know she would give us a call after the open house. We never heard anything from our actual agent, so I reached out to her assistant on Tuesday to get a call set up. Her assistant said our agent planned to clear her calendar that afternoon to call us. 3 days later, no call was scheduled and the assistant said our agent stopped responding to her.

In one last effort, I called our agent on Friday (straight to voicemail) and sent a text asking if there was a problem. As of today, I still haven’t gotten a response.

To make matters worse, we also signed an exclusive agreement with her to represent us on the buying side. In early May (when she was still responding), she was suppose to help us put together a solid offer on a property in NW DC. We saw the property on Saturday and offers were due on Tuesday at noon. We followed up multiple times on Monday about the offer, but didn’t hear from her until about 1p on Tuesday (yes, she missed the deadline). However, she said she spoke with the listing agent on the property and offers had escalated to a certain number. If we offered above that, we’d get the house. Two days later she said we were in the top two, but we never heard back from her on what happened with the house and happened to see it was pending on Redfin.

Any reason an agent would complete stop responding? She was super responsive before we listed (her company did some minor renovations on the house to get it ready for sale and she was always available to answer questions). I don’t feel like we are particularly needy clients – I just want to know if we need to change our strategy or stay the course considering the feedback we are hearing about the store.

I’ve been dragging my feet on firing her because she is so plugged into our social circle (and I like her personally), but I plan to ask her broker to assign us another agent tomorrow. Is there any valid reason why she would be so non-responsive. I have the feeling that something is wrong and she doesn’t know how to tell us.

submitted by /u/kiki_DOuLOVEme
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First, I know we need to fire our agent. We plan to do so tomorrow (and realize we waited way too long to do it). Just curious if anyone has any insight on why an agent would stop responding to us after listing our house. We have an exclusive listing agreement with a local realtor who is well-connected and respected in the DC market. She is also a fried of my husband’s. I agreed to use her without hesitation because in addition to being well-known, she was the buying agent for my best friend last year who had a good experience. We listed on May 3 in what was suppose to be a ‘multiple-offer generating, quick sale’ situation. I was a little skeptical (I am a nature-born skeptic) because we live across from a liquor store in SE DC that generates a lot of traffic including people hanging out for hours. Our agent said it was a challenge but didn’t seem overly concerned that it would impact our sale. First open house was the weekend following list – terrible weather and Mother’s Day weekend so we didn’t expect a lot of traffic. Followed up with our agent just to get a sense of the general feedback and didn’t hear back from her until May 12 (said she was in meetings) but would have her assistant send us the listing activity report. Got the report three days later and I sent a few text messages and emails asking if we could have a call to discuss any feedback she was hearing. Never heard back. Open house on May 14. We came back afterwards and the agent hosting (not our listing agent) provided us some feedback, including a 1-2 potential buyers (although a few were leery because of the store across the street). We reached out to our agent again via email and text to get a call to discuss our strategy, including whether we needed to reduce our price. No response. Checked Redfin on May 20 only to find that she was hosting another open house on May 22, but no on bothered to tell us. The morning of the open house, we finally get a text from our agent apologizing for not communicating and letting us know she would give us a call after the open house. We never heard anything from our actual agent, so I reached out to her assistant on Tuesday to get a call set up. Her assistant said our agent planned to clear her calendar that afternoon to call us. 3 days later, no call was scheduled and the assistant said our agent stopped responding to her. In one last effort, I called our agent on Friday (straight to voicemail) and sent a text asking if there was a problem. As of today, I still haven’t gotten a response. To make matters worse, we also signed an exclusive agreement with her to represent us on the buying side. In early May (when she was still responding), she was suppose to help us put together a solid offer on a property in NW DC. We saw the property on Saturday and offers were due on Tuesday at noon. We followed up multiple times on Monday about the offer, but didn’t hear from her until about 1p on Tuesday (yes, she missed the deadline). However, she said she spoke with the listing agent on the property and offers had escalated to a certain number. If we offered above that, we’d get the house. Two days later she said we were in the top two, but we never heard back from her on what happened with the house and happened to see it was pending on Redfin. Any reason an agent would complete stop responding? She was super responsive before we listed (her company did some minor renovations on the house to get it ready for sale and she was always available to answer questions). I don’t feel like we are particularly needy clients – I just want to know if we need to change our strategy or stay the course considering the feedback we are hearing about the store. I’ve been dragging my feet on firing her because she is so plugged into our social circle (and I like her personally), but I plan to ask her broker to assign us another agent tomorrow. Is there any valid reason why she would be so non-responsive. I have the feeling that something is wrong and she doesn’t know how to tell us. submitted by /u/kiki_DOuLOVEme [link] [comments]

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