Background: buying a SFH in New Mexico, using a USDA loan. Offer was accepted in mid May, with a late June closing date. We switched lenders after our first mortgage agent repeatedly screwed up (ex: took two weeks to send us a loan estimate). Now we’re working with an agent at an online mortgage broker, and things have been a lot better – until now.
A week ago, our mortgage broker had us submit credit card info to the appraisal company so that the appraisal could be ordered. At the time, the mortgage agent told us that we wouldn’t actually be charged until the time of the appraisal. But the appraisal company went ahead and charged us the full cost of the appraisal up front anyway.
We still haven’t heard anything about the appraisal actually being scheduled, and apparently neither has the mortgage broker. Our mortgage agent just keeps saying he doesn’t know, and he can’t be involved in the appraisal process so there’s nothing he can do. (We did finally get him to give us the email of the person who is allowed to deal with it, but he told us not to bother her “or nothing will get done.”)
Our real estate agent is furious, because we also found out this week that we probably aren’t going to be able to close on time due to this issue. But we can’t ask the sellers for an extension until we know when the appraisal will be.
As the buyers, what are our options? I understand we can’t talk to the appraiser, but I’m afraid whoever is supposed to schedule this has dropped the ball. We really like this house, and don’t want to lose it.