Forbearance

So I need some advice. Hurricane Ida was a direct hit to my town. My mortgage company allowed us to participate in the forbearance program. Our payments were suspended from October-December (skip those months). At the end of December I called them to let them know we’d forsure be able to resume payments as of January 2022 and I asked what my options were to catching up the three missed payments. They said we can do a deferment and nothing will affect my credit. Well long story short, we’re now in May 2022 and my deferment isn’t approved and my credit score dropped over 100 points. I can’t ever get anyone on the phone in a timely manner, I have to sit on hold for at least two hours before I can talk to someone and no one ever knows what’s going on with my account. I made a complaint with the CFPB to which they replied saying someone will reach out to be my main point of contact and they won’t remove the late marks on my credit because per “FCRA” they’re allowed to report me behind during the “2nd step of forbearance”. I looked up the law and searched up and down and there is nothing there… Is there anything I can do? Just needing advice.

submitted by /u/One_Bird_3625
[link] [comments]

So I need some advice. Hurricane Ida was a direct hit to my town. My mortgage company allowed us to participate in the forbearance program. Our payments were suspended from October-December (skip those months). At the end of December I called them to let them know we’d forsure be able to resume payments as of January 2022 and I asked what my options were to catching up the three missed payments. They said we can do a deferment and nothing will affect my credit. Well long story short, we’re now in May 2022 and my deferment isn’t approved and my credit score dropped over 100 points. I can’t ever get anyone on the phone in a timely manner, I have to sit on hold for at least two hours before I can talk to someone and no one ever knows what’s going on with my account. I made a complaint with the CFPB to which they replied saying someone will reach out to be my main point of contact and they won’t remove the late marks on my credit because per “FCRA” they’re allowed to report me behind during the “2nd step of forbearance”. I looked up the law and searched up and down and there is nothing there… Is there anything I can do? Just needing advice. submitted by /u/One_Bird_3625 [link] [comments]

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