Done doing business with Realtor.com

I have purchased Realtor.com leads since I started in 2017. They used to be Great source of new business but in 2020 they turned to shit. Just the worst quality leads compared to all years prior. All of my leads kept getting sucked to any time an auction propert hut the MLS.

In 2019 the broke up the grandfathered lead package I had because 3 of the zip codes were going to go to Opcity and would no longer be available. They cut my leads down by about 30% and began charging me more than what I was paying for what was left.

Flash back to last summer I see in June in my dashboard on Realtor that done leads that have stopped being quality are coming up for renewal. I decided to use the manage lead packages link in their website and set them to not renew. Over the course of the next month they can me no less than a dozen times to verify I want to cancel those leads. Frustrated I tell them each time I don’t want the leads anymore. Then suddenly I cannot access the manage my lead packages link from the dashboard anymore for the other leads I have coming up for renewal later in the fall.

So I have to call them and after the harassment on the phone from the other reps and overall unhappiness with the direction of the platform I decide to cancel those leads too. No way to do it myself. Dashboard shows I have no leads up for renewal. So I tell them and they set them to cancel.

At the same time I decide to buy and pay for in advance six months of two slots of a zip code where I live. I tell them specifically I do not want this large amount to auto renew.

In December I get an email from them telling my I have leads up for renewal. I log in and look at December and Jan and both months show no leads up for renewal so I don’t give it another thought.

Flash forward to this post Sunday morning at 3:14am when they auto debit my account for $3,000 in leads I did not ask to have autorenewed. 5 days later I still don’t have my money back.

What the fuck happened to this company? I used to convert their leads and they used to really provide great service. But now they are shady as fuck.

Thoughts?

submitted by /u/offbeatagent
[link] [comments]

I have purchased Realtor.com leads since I started in 2017. They used to be Great source of new business but in 2020 they turned to shit. Just the worst quality leads compared to all years prior. All of my leads kept getting sucked to any time an auction propert hut the MLS. In 2019 the broke up the grandfathered lead package I had because 3 of the zip codes were going to go to Opcity and would no longer be available. They cut my leads down by about 30% and began charging me more than what I was paying for what was left. Flash back to last summer I see in June in my dashboard on Realtor that done leads that have stopped being quality are coming up for renewal. I decided to use the manage lead packages link in their website and set them to not renew. Over the course of the next month they can me no less than a dozen times to verify I want to cancel those leads. Frustrated I tell them each time I don’t want the leads anymore. Then suddenly I cannot access the manage my lead packages link from the dashboard anymore for the other leads I have coming up for renewal later in the fall. So I have to call them and after the harassment on the phone from the other reps and overall unhappiness with the direction of the platform I decide to cancel those leads too. No way to do it myself. Dashboard shows I have no leads up for renewal. So I tell them and they set them to cancel. At the same time I decide to buy and pay for in advance six months of two slots of a zip code where I live. I tell them specifically I do not want this large amount to auto renew. In December I get an email from them telling my I have leads up for renewal. I log in and look at December and Jan and both months show no leads up for renewal so I don’t give it another thought. Flash forward to this post Sunday morning at 3:14am when they auto debit my account for $3,000 in leads I did not ask to have autorenewed. 5 days later I still don’t have my money back. What the fuck happened to this company? I used to convert their leads and they used to really provide great service. But now they are shady as fuck. Thoughts? submitted by /u/offbeatagent [link] [comments]

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