Word can’t describe the mental stress that these people put me through. I have to move my closing day three times. I counted over 30 detailed explanation emails and documents were provided to them. I provided them with everything I have, yet they still able to screw me over. They completed all the documents review on Monday and all they have to do was to send out the Closing Disclosure (CD) on Tuesday so I can close on Friday. I already told the loan team I need to move out of my current apartment because my lease ended a week ago (I am paying day-to-day rent) and the new tenant is moving in over the weekend.
The Bank of America (BOA) underwriting team manages to not send out the CD. Their excuse cannot reach the escrow for all the closing fees. The closing fees were sent to BOA on Monday because the escrow agent was out on Tuesday. On the escrow agent out of office email, it said to contact her partner yet they somehow not able to read this. I got a call from the lending offer around 2 pm asking about the closing fee from escrow. I was in a work meeting so I contact escrow immediately after and get all the fees to send over again at 3:05 pm. The BOA underwriting team could not get the CD out on Tuesday. Since I can’t close on Friday, I have to move twice and have to take Monday and Tuesday off work to complete my move and that still depends on them sending the CD out today Wednesday. I am not sure what else I could do by writing this post as a cautionary tale for all of you to beware of BOA’s terrible underwriting team when you are making your Mortgage choice.