Anyone have experience with AmeriSave? I’m an agent with my clients currently in escrow on a property. They had engaged with AmeriSave to get their pre-approval and put down a non-refundable $500 application fee before I took them on as clients, as a result I wasn’t able to recommend a reputable lender and they didn’t want to lose their deposit (which I get) with AmeriSave so that’s who they’ve used despite my qualms about using them. We’re 13 days into escrow and it’s been rocky. Their system has gone haywire at points and asked my clients for multiple things that they’ve already submitted. The loan processor accidentally included them in an email that said the file was “having issues.” Which understandably freaked my clients out. The loan officer and main contact can’t be reached by phone because her number is disconnected and hasn’t been input into their new system, she also asked ME if I wanted to order the appraisal and I was like ??? Overall no one seems to know what’s going on and I feel like I’m babysitting this lender to make sure things move along.
At this point I’m concerned about their ability to close.
Has anyone had experience with them, how was it? Anything else that I need to look out for?